Job Description

Job Title: CRM - Service

Job Description

The CRM - Service professional is responsible for managing and optimizing customer relations through various service channels using Customer Relationship Management (CRM) systems. The primary goal is to enhance customer experiences, increase customer satisfaction, and drive customer retention. This role involves a combination of technical, analytical, and interpersonal skills to effectively utilize CRM tools and methodologies to deliver exceptional service to clients.

Responsibilities

• Administer and oversee the CRM platform to ensure it meets the needs of the organization and its customers.
• Analyze customer data and interactions to develop insights and strategies that will enhance customer service and engagement.
• Collaborate with marketing, sales, and support teams to create a unified approach to customer relationship management.
• Respond promptly to customer inquiries and issues reported through the CRM system, ensuring timely resolution.
• Develop and implement metrics and KPIs to measure the effectiveness of customer service strategies.
• Provide training and support to team members on CRM usage and best practices.
• Customize and streamline processes in the CRM to improve efficiency and user experience.
• Engage in continuous improvement initiatives by evaluating customer feedback and identifying areas for enhancement.
• Maintain up-to-date documentation of customer interactions and service processes within the CRM system.
• Generate reports and analyze trends to inform management decisions and service improvements.

Additional Details

Job Requirements

Interview Details

Company Details

Client Of Cafyo

Automobiles | Bilaspur, CG