Job Description

Greet customers and assess vehicle damage to determine repair needs.
Provide accurate repair estimates, including labor, parts, and materials, using established pricing guidelines and estimating software.
Explain repair procedures, timelines, and costs to customers, addressing any questions or concerns they may have.
Coordinate vehicle drop-off and pick-up times with customers, ensuring timely completion of repairs.
Liaise with insurance companies to obtain authorization for repairs and negotiate repair costs when necessary.
Schedule appointments for vehicle repairs, ensuring efficient use of shop resources and meeting customer expectations.
Communicate with the bodyshop team to prioritize and schedule repairs based on workload and customer needs.
Monitor the progress of repairs and provide regular updates to customers, keeping them informed throughout the process.
Address any issues or concerns raised by customers during the repair process, taking prompt action to resolve them.
Conduct quality inspections of completed repairs to ensure work meets industry standards and customer satisfaction.
Maintain accurate records of customer interactions, repair estimates, invoices, and payments using dealership management systems or software.
Follow up with customers after repairs are completed to ensure satisfaction and address any additional needs or concerns.

Additional Details

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Interview Details

Company Details

Client Of Cafyo

Automobiles | Raipur, CG